Cookies policy
Last updated: 11 September 2023
Introduction
We rely on cookies to make our site work, understand where we need to make improvements, and in our marketing efforts. Some of these cookies involve tracking of users as they move through or between websites and the gathering of information in order to personalise content and advertising. Where such cookies involve the processing of your personal information, this is covered by our privacy policy.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website owner or service provider (in this case, Energy Helper) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). These third-party cookies enable those third parties to recognise your computer as it visits different websites.
Why do we use cookies and other tracking technologies?
We use first-party and third-party cookies for several reasons.
Strictly necessary cookies
Some cookies are required for technical reasons in order for our website to function properly. We refer to these as “Strictly necessary” cookies. These cookies cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Third party cookies
Some cookies allow us to understand how our website is being used by visitors. These cookies, mostly placed by our analytics provider, Google, differentiate between different visitors and store aggregated data about them to enable us to identify trends or problems in how people use the site.
Additional cookies
We do not currently use any additional cookies.
Cookies served through Energy Helper
The specific types of first and third-party cookies served through our Big Clean Switch and the purposes they perform are described in further detail below. It should be noted that third party providers may add, change or stop using cookies from time to time. We make every effort to keep track of these changes and to update this policy accordingly, but if you become aware that any of the information below is out of date, please email us at my.data@helper.energy to let us know.
| Cookie name | Placed by | Category | Purpose | Maximum expiry |
|---|---|---|---|---|
| PHPSESSID | Energy Helper | Strictly necessary | This cookie enables our website to ‘remember’ you across multiple pages of our website by allocating a unique ‘session ID’ to you. Our website won’t work without it. | Session |
| moove_gdpr_popup | Energy Helper | Strictly necessary | This cookie records your cookie preferences | 1 year |
| _ga_* | Google Analytics | Third party cookies | Stores and counts page views | 1 year |
Learning more
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.